When we start
Reviews & Reputation
A reputation that builds itself, from every customer you see.
We ask each one for a review after their visit, in your name, so you never have to ask anyone yourself.
People believe your customers before they believe you.
They read your reviews before they call. It’s the one thing about you that you didn’t write.
In their own words
In their own voice, saying what it was really like.
Someone like them
Someone with the same worry, who went ahead and was glad.
Many of them
A few could be luck. Many say it’s how things are.
Specific
Small details, like “never once looked at the clock”, are what a stranger believes.
When people compare, recent reviews win.
The others were good once. This one was good this week.
Why so few
Happy customers rarely write reviews. Nobody asked them.
Where it stalls
- Asking feels awkward
- Forgotten on a busy day
- No link to tap
Few
A handful of reviews, after years of good work.
Quiet
Weeks, sometimes months, with nothing new.
Uneven
The ones who write unasked aren’t always the happy ones.
One text after the visit. One tap to the review.
Reviews arrive week after week, written while the visit is still fresh.
- 01
The visit ends
Whatever they came in for.
- 02
A text goes out
Or an email, soon after the visit.
- 03
One tap
Straight to Google, or your industry’s own site.
- 04
The review appears
In their own words, on Google.
- 05
Newest on top
On your profile, for the next person to read.
Every review keeps working, long after it’s written.
On your profile, the first place they look
Recent reviews sit right under your name and stars.
Higher on the map
Reviews coming in every week help you show higher there, and in AI answers.
On your site, where they book
Their words beside what you offer, on your service and landing pages.
In your ads
A line from a review beside the ad, so the proof comes first.
What people look for depends on what they’re trusting you with. Their comfort.Their hearing.Their sight.Their face.Their home.Their family.
What they read for
- 01The experienceWhether the visit was comfortable, and the nervous felt looked after.
- 02The teamWho they’ll meet, and whether they were kind.
- 03Not being rushedWhether anyone made them feel hurried.
What they read for
- 01Being listened toWhether someone took the time to hear them out first.
- 02The teamWho they’ll sit down with, and how patient they were.
- 03Help that carries onWhether support continued after the first visit.
What they read for
- 01Plain explanationsWhether the results were explained in words they understood.
- 02The teamWhether they had time for every question.
- 03An easy visitSimple to book, and seen when they were told.
What they read for
- 01TrustWhether they felt safe in someone’s hands.
- 02Advice they trustWhether it felt right for them, with no push to buy more.
- 03Feeling looked afterWhether the whole visit felt calm and cared for.
What they read for
- 01TrustWhether families felt safe letting someone in.
- 02The caregiversWho comes, and whether they were kind and on time.
- 03Staying in touchWhether the family was kept informed.
What they read for
- 01DiscretionWhether it was handled quietly and privately.
- 02Being listened toWhether they felt heard at a hard time.
- 03Straight answersWhether the advice was clear and honest.
Working with us
Set up in a month. Then we run it.
A year on, the profile people compare shows the care you actually give.
- 01The first conversationYour profile as it stands.
- 02Live in the first monthThe text after every visit.
- 03Every monthA short report on what came in.
A year on
Every visit asked, so new ones every week.
Nothing for you to chase.No one to remind, and no one to ask.
Our own reviews, from the owners we work with.
Reviews help them choose you. The rest gets them to you.
- Where they compare
The Google profile
Where people compare you, with your reviews right under your name.
Local SEO & Google Business Profile - Where they’re answered
The follow-up
Every inquiry answered and followed up, until it’s a booking.
CRM & Automation
Your reviews, under all of it.
Read on the profile, in search, on the site, and before every reply.
Starting from somewhere else?
Questions owners ask about reviews.
How do I ask customers for Google reviews?
Ask everyone, soon after the visit, while it’s fresh: a short, personal message with a link that opens the review box in one tap. Most people are glad to leave one; they just don’t get around to it unasked.
What is review gating, and is it allowed?
It’s asking customers how they feel first and sending only the happy ones to Google. Google’s rules forbid it, and reviews gathered that way can be removed. Asking everyone is allowed, and keeps the reviews you get.
Can I offer a discount for a review?
No. Google doesn’t allow anything given in return for a review, discounts and gifts included, even when you don’t ask for a good one. Asking at the right moment and making it easy is what works.
Why are my Google reviews disappearing?
Google’s filters remove reviews that look unusual: many arriving at once, several from one place, or from accounts later deleted. Real reviews get caught too. A steady flow from real customers, asked one by one, is the pattern Google trusts.
How many Google reviews do I need?
There’s no fixed number. Google weighs how many reviews you have and how good they are when it ranks local businesses, and customers look at how recent they are. More than the businesses around you, with new ones every month, is the aim.














