Missed call · 12:40 pmTexted back · 12:40 pm
Missed calls, texted back before they try the next number.
For businesses whose phone rings while the team is busy with the people in front of them, or after hours.
- Every missed call gets a text back in seconds, with a way to book.
- Every call is tracked, so you know how many you miss.
- The ones that need a person are flagged for a call back.
Live within your first month.
Most businesses don’t know how many calls they miss.
A missed call leaves no trace. Most callers don’t leave a message, so nobody ever writes it down.
- 01One call at 4:50, while everyone was with a patient.
- 02A week of them, most during appointments and lunch.
- 03A month of them, and the new patients among them.
Most callers who reach voicemail don’t wait for a call back.
Few leave a message. The callers worth the most are the least likely to.
Someone in pain
They need a time today, and they’ll take it from whoever picks up first.
An older caller
Many won’t talk to a machine. They hang up and mean to try again, and often don’t.
Someone from your ad
You paid for that click. The call it brought ends at a recorded greeting.
Someone calling around
They have three numbers in front of them, and they book with the first one that answers.
By the time you call back, they’ve booked.
Not with you. With whoever answered first.
- “They’ll leave a message.”
- “They’ll call back.”
- “It’s only one call.”
- “We’ll get back to them tomorrow.”
The only answer that reaches them is one that comes while they’re still deciding.
A text back in seconds, with a way to book in it.
Voicemail, and they hang up.
The greeting plays, nobody leaves a message, and the next number on the list is ringing before it ends.
A text back, and they book.
It goes out in your name and your voice, with a time to take or a call back to ask for, so the caller has an answer while the phone is still in their hand.
CRM & AutomationThe calls from your ads and your listing cost the most to miss.
A missed call from an ad is a lead you paid for. One from your Google profile is a lead you earned. Both get the same text back.
- Every call tracked by where it came from
- Each month, the missed calls and the ones saved, by source
- Your ad spend counted against the calls it really brought
Where a missed call hurts most.
In these five, the phone rings when nobody is free to answer, and one caller can mean months of work.
Audiology practices: the one call she gets to make.
It’s often a son or daughter making the call, in a gap between other things. If nobody picks up, the gap closes. A new patient can stay with a clinic for years.
- A text they can answer when they’re free
- A call back booked at a time that works for them
- Every missed call flagged for the front desk
Home care: a list of agencies and a few days.
When a parent comes home from the hospital, the family has days to arrange care and a list of agencies to get through. Care that starts this week can run for months, with the agency that got back to them.
- A text back before they reach the next agency
- A call booked at a time that works for the family
- Every inquiry kept until care is settled
Chiropractic: a back that went this morning.
Someone in pain wants to be seen this afternoon. Offer the time in the text and they can take it there and then, and a first visit is often the start of weeks of care.
- A time today offered in the text back
- A way to book in every message
- New patients flagged for the front desk
Flight schools: a would-be student, and nobody on the ground.
The phone rings while everyone is flying. A text back keeps a would-be student from trying the next airfield, and a student who starts training flies with you for months.
- A discovery flight offered in the text back
- A call back once someone’s on the ground
- Every inquiry kept, however long they take to decide
Dental: two hours in the chair, and the phone ringing.
Nobody can leave the chair to pick up. The text goes out for them, and the front desk sees who called the moment they’re free.
- Texted back while the team is with a patient
- Callers who want a person flagged for the desk
- New and returning patients told apart
A missed call is one leak. There are several.
Stop losing the leads you get