Past customers who don’t come back
Your past customers, asked back when they’re due.
For practices and firms whose customers come again: the patient who skipped a check-up, the client whose plan is five years old.
- A check-up every six months
- New hearing aids every five years
- A plan review when life changes
The list
Your list holds hundreds who’d come back. Most never hear from you again.
Years of lapsed patients and clients in your booking system, each with a last visit and nothing after it.
When they’re ready
Every business has its own “due.”
Each kind of customer is ready again at their own moment, some twice a year and some once in five.
The longest wait
A maintenance visit, after the plan
The plan ends, the visits stop, and the habit goes with them.
ChiropracticA plan review, when life changes
A move, a marriage, a grandchild. The plan should change too.
Estate Planning
Each one has a date. On most lists, nobody is watching it.
Why they drift
They came once. They were happy. Nobody asked them back. Someone else did.The next booking is often someone who already knows you.
Asked back in your voice, at the right time.
Each one hears from you when they’re due, in words that sound like your front desk. The ones who come back are asked for a review and who they’d send.
- A reminder before the visit
- Asked for a review after
- A reminder before the visit
- Asked for a review after
- A reminder before the visit
- Asked for a review after
- A reminder before the visit
- Asked for a review after
Back in the book
Each month you see who came back, and what those visits were worth.